Telephony – Experience supporting Avaya CM, ACD, CMS, AES, and AdministrationMaintain switching equipment and applications (key systems, ACD, PBX, VoIP, voice mail, call accounting, reporting systems). Support and work with telephony protocols, including TDM, T1 ISDN, VoIP, H323, TCPIP, SIP, G711, G729 and QoS. Develop, streamline, and optimize complex routing


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